Friday, January 18, 2008
Adios, 23 Things
I think this is a great program even though I tend to agree with Walt Crawford about the hype of "Library 2.0" and the reality of Library 2.0. My fear is that management will cross off the successful completion of this program (and it has been a success), congratulate themselves and us, and go on as before. There is an election, a move to a new building and many other things happening very soon. I think there will be a push from below to adopt and adapt more of these new technologies for the library, and in many ways these free or low-priced services are the econo way to go.
However, issues of control play a big part in not jumping in with the hype. For instance, I am convinced that Flickr is nice for photos of recent library events and that historic photos should be on our site with consistent controlled subject headings, but the new site itself will be more interactive, more 2.0, and will have a comments section. Ann Young and Heidi are actually right, but the earthquake photos project sure was fun and I look forward to helping move the photos to the new site. The issue is control: what happens when you put all your stuff out there on a corporate site that could be bought or could fold tomorrow, or could put up the kind of advertising we might not want to have associated with the SCPL. If we have server space and a great IT staff, why not put it on our server. Nevertheless, for those libraries who have no IT staff, anyone can build a pbwiki or post a photo collection to Flickr; so these become the econo solution, but the cost is control. I bet that econo solution would make the folks in Jackson County, Oregon happy about now, though.
You think I'm rambling yet? I haven't even touched on copyright issues.
In the past 9 months, I have learned a lot, experienced much frustration and some sleep deprivation, and also had a lot of fun. I am relieved and a little sad that it is over, but is it really? Many blogs and wikis have been established that will continue the day after tomorrow. I don't think that the whole social software package will turn into a pumpkin in this system tomorrow night. In fact, each week someone here at the SCPL approaches me about setting up some sort of Web 2.0/Library 2.0 application for work or personal use. I think that all of this social software provides some useful tools to know about, and I am glad to see our system taking on the lifetime learning project begun by the shift that 2.0 is. It is an evolutionary change, but a profound and quick one, and we clearly are not dinosaurs.
Net Library and e-Audiobooks
Podcasts
Google Docs & Spreadsheets
I have posted a few Word documents here on this blog as links by converting them to Google docs (and then tweaking the formatting a bit) and publishing them to the web so that they work as links. We used a Google doc to collaborate for the old TPZ.
My favorite use of this service, however, has been as a tool for the Discount School Supply orders I do for the Wild Rumpus. I have a wiki page where the rumpus members can discuss supplies (what's the best kind of tacky glue sticks? etc.), but when they are ready to place the order they go to the Google spreadsheet, where I have the format and formulas set up, and then they enter their order. Of course, the collaborative nature of the public spreadsheet is such that one staffer may see what someone else is ordering and think "hmm, I could use those for a craft, too," and then place her order. They might think "what on Earth do you do with that?" and post said question to the wiki page. So I saw the blog, the wiki, and the Google Docs & Spreadsheets complementing each other from the time Janis proposed the blog. I am glad that the staff has picked up on these so well. They truly like all of these tools and are using them daily, unprompted.
Google Docs & Spreadsheets also present an economical alternative to those who do not wish to pay Microsoft for their MS Office suite. Now that's jammin' econo!
YouTube
I learned about YouTube about two years ago from a friend who was amazed at all the rare (many of them bootleg, of course) concert tracks and videos from bands we both liked. I loved the amazing variety of things you could watch and did see this site and the user-supplied content as a revolutionary change in "the tube," where people are active participants rather than only passive viewers (though many people will still be viewers only). I thought this before I ever heard of Web 2.0 or Library 2.0, though I never thought I would be making screencasts and embedding videos in blogs.
I have many issues with Faceook. It certainly does not help that when I signed up for the 246 group, there were hardly any of us there. I could only search for my classmates in the community of the university, San Jose State, and in the community of Santa Cruz, where I said that I lived. So several of the people in this class were invisible to me until they posted something to the Blackboard group and then I was able to ask them to be my “friend.”
While I was waiting for someone else to join the 246 group, I read the Wikipedia entry on Facebook, and it raised some concerns, about Facebook’s lack of insuring privacy, that they do sell their users’ data (why do you think your account is free?), that Facebook has allowed for spying on students by university officials (who have .edu accounts), and that, like all other public online communities, employers and law enforcement have used someone’s Facebook page against them.
I liked communicating on Ning better than on Facebook, but then on Ning I had more than 3 people with whom to communicate. FaceBook provided thumbnail photos of many people I could invite to be my friend, based on the fact that they had a Facebook page and either a.)lived in Santa Cruz, or b.)attended or were alumni of San Jose State. These groups were large and fairly random.
FaceBook would be a good way to communicate for undergraduates (this was mostly who I was seeing) who all come in and get university email accounts and meet someone face-to-face, and then they hook up on Facebook with someone they have physically met, and then the network of that person’s virtual friends expands the first person’s social circle, etc.
I think that for academic librarians, an account would allow them to see what the students were thinking about. I suppose there were a few academic libraries grandfathered in with an institutional page and profile, before Facebook disallowed these and only allowed personal profiles. These libraries are able to advertise their services to a user group which will have many needs met by the institution. Individual librarians can still provide similar services on this social network provider.
In short, my reactions are probably more negative because I had hoped to like it better than MySpace, and so far I don’t, because I read the Wikipedia entry and thought about their concerns and thought of several others (my paranoid, police-state mind running amok, perhaps), and also because only a few of us had slisweb Squirrel mail accounts, and so the Ning community was so much larger and livelier than the 246 group on Facebook, but this goes back to the policies of Facebook, where you are initially only a part of the network at the institution (university, company, or high school) where you sign up– it’s like getting onto the intranet at an institution where only a tiny bit of that intranet concerns you, and you were hoping to access the internet.
Synchronous Online Communication
Here is the original post:
I have used Meebo before and I really like Meebo. I had added my cohorts from the work project of creating the Technology Petting Zoo for Santa Cruz Public Library’s Staff Day. The TPZ3 often communicated by Meebo, since we work in three different buildings. We would just keep a Meebo widget open, if only to tell somebody “I’m going into the “library examples” page of the TPZ wiki to edit; I’ll let you know when I’m done.” We also divvied up work this way. We had a few scheduled Meebo meetings. I had no problem adding them to my buddies list, though on this Saturday, Sunday, and Monday I had difficulty adding my group members for 246. We all had this trouble; it was mentioned in the Saturday Elluminate session, on the wiki, and in our Skype teleconference. On Tuesday, I was able to easily add buddies again, so I think it was a brief glitch on Meebo’s end. I did not do much with Meebo this week, but I IMed with Sonia for a while on Skype, which is a perfectly adequate IM tool. I typed a little bit longer than she did, because once we moved to both try our first Skype VOIP “phone call” I accidentally muted myself on the Logitech headset (I knew this was a possibility, yet it was the last place I tried when troubleshooting; I can be such an idiot sometimes). Three of us communicated with three of Group 1 for a brief time; six people teleconferencing did not work so well; the sound was choppy, then started breaking up towards complete unintelligibility. Three to maybe four people communicating by voice is surprisingly clear, about the same quality as telephone– a stable land line sort of telephone quality.
Sarah Houghton-Jan and Aaron Schmidt, in the SirsiDynix webcast, provided some good examples of libraries using IM to do reference for teens. Once the teens make the library their IM “buddies,” the library becomes part of their life. They also provided other users who IM, such as grandparents who learn IM to talk to their grandkids. Meebo has the abililty to work with the other larger commercial web-based IM providers, and the embedded Meebo widget allows anyone who is on line and has found the library page with the widget the ability to IM with library staff. She maintains in her April 25, 2007 post, that IT staff feel, with reason, that IM provides more challenges to network security than email, but she provides some best practices and some articles and arguments to use when discussing your need to have IM with your IT staff. I must say that the more recent (2003) article she cited about the problems, the one by Neil Hindocha, made me very wary about stuff that is a little over my head. It was mentioned in the Saturday Elluminate session that many people do not understand how to use IM (will a real person type back? what is that thing? if you’re online, why aren’t you responding instantly (it’s called “instant’? If you’re not online, can I leave a message?). I think providing IM is just another way of reaching our users where they live. It should not replace other options, but the Meebo widget is free, staff can learn how to set up Meebo to make it less vulnerable, and IT can spend what money and time are necessary to plug the IM security holes to make this economical option possible . Not everyone will use it; it’s just another tool .
I searched through the Librarian in Black blog to last October, and found the entry about the Future of Libraries II conference at the San Francisco Public Library main branch last October because I had remembered that some library reported using hand-held PDAs for roaming reference in the stacks and using Skype on headsets to perform roaming telephone reference. They had reported that none of that had worked well. They reported that the Skype VOIP did not work well at all because of the one-way-simultaneous voice limitation and the background noise. The hand-helds did not work because they were always scrolling around on the small screens. This is the only report I have of a library using Skype, but I think from trying it that Skype could really be useful for those patrons who have already downloaded Skype and feel comfortable using it. The combination of VOIP and IM would make Skype, when it is working properly, more accessible for blind people who also have a screen reader or people who are just low vision but not quite blind. I have yet to try to Skype some library across the world (several on the best practices were in Australia, a place I have always wanted to visit; maybe I can Skype VOIP Australia, say g’day and ask something about Australia).
The Wonderful and Frightening World of Wikis
I learned many hard lessons, as we all have. Wikis can be a way to organize disparate strains of information that a group can use to fill a collaborative purpose. For example, wikis can be used to plan events such as Staff Day, or to organize a meeting, such as some of the Family Place page on the Wild Rumpus page. Wikis can be used as a substitute for a web page, where everyone can write, without needing to first learn something as complex as HTML and CSS.
Part of the problem with wikis is that anyone can change anything, once they have been invited to the wiki and given the wiki-wide password. This is problematic with Wikipedia, and can be illustrated by the screencast about the history of the entry on the "heavy metal umlaut." We discovered that two wiki members cannot edit the same wiki page at the same time while working on the Technology Petting Zoo wiki; later the same day, somehow, two of us got in at the same time and all the changes either one of us made had been erased! That was when we discovered the history feature. Each time a change is made and saved the wiki program saves a snapshot of the whole wiki at that moment. Training/Staff Development had a very interesting first weekend of 23 Things for just that reason. I got to help them track down and fix some of the changes later in the week, but I understand I missed the most fun! After the problems of the first week, Janis did not want to use a wiki for Wild Rumpus; I had to make an argument in favor of the wiki, and she was persuaded. Fortunately, it has worked very well, almost seamlessly, perhaps because, due to 23 Things, all involved know their way around wikis now.
Thursday, January 17, 2008
A bit of perspective: Library 2.0 vs. "Library 2.0"
Walt Crawford has summed up some of the leading figures on the issue by discussing some of the blog posts from the leading library social software bloggers and I have quoted the last two pages of his article, below. I find that he provides some wisdom about adopting these new technologies and about changes that have already been made and things the library already does well. The post below is available as a pdf file and as a cached html file. It comes from a printed journal called Cites and Insights, which is also the name of Walt Crawford's blog, which is a good library and technology blog subscription to receive in one's RSS reader. This article occupied pages 1-32 of the Midwinter Edition of 2006 (Cites and Insights: Crawford at large, 6:2, 1-32).
"
The title of this PERSPECTIVE and issue makes a distinction I regard as useful but that isn’t integrated into the ongoing discussion:
new software methodologies (social software, interactivity, APIs, modular software…) that can and will be useful for many libraries in providing new services and making existing services available in new and interesting ways. Library 2.0 also encompasses a set of concepts
about library service, most of them not particularly new. Those methodologies, applications and concepts will continue change within libraries.
Some changes will improve a library’s standing in the community. Some may bring in new audiences. Some may make libraries even more important as centers of the culture and history of their cities and academic institutions, involved in recording and creating that culture and history. Some will go unused and if tracked properly may be abandoned. Some of those
changes may be viewed as disruptive. Some just won’t be feasible for some libraries.
With luck, skill, and patience, those new services and ongoing changes will continue to make libraries more interesting, more relevant, and better supported.
I’m all in favor of that Library 2.0.
Movement that is so important that every library, no matter how small, must be discussing it right now, and that every library association should be focusing its next conference on the Movement. I’m skeptical about “Library 2.0”—and I think it’s a disservice to the ideas in Library 2.0. I don’t believe that it adds value to the concepts and tools.
As a blogger, I’m impressed. Without the mutual reinforcement and bandwagon-building of the biblioblogosphere, there’s no way a small group of people at a November 2005 conference could be making this much noise this quickly. Noise does not a movement make, however, and certainly doesn’t justify a call for everyone to abandon everything else
to focus on Library 2.0 or “Library 2.0.” (Should every vendor be preparing position papers? Certainly not in January 2006; some of them must have better things to do—such as, for example, enabling open read-only access for knowledgeable librarians.)
We don’t need a name or a bandwagon to discuss, demonstrate and build real-world uses of the new tools, techniques, and philosophies. Most of the philosophies aren’t new. The claim that they are is part of a generational disconnect or deliberate confrontation with older librarians. Similarly, the assertion that libraries haven’t changed for a very long time is an outright dismissal of the hard work that generations of librarians have carried out and continued to carry
out. I find it unfortunate at best, offensive at worst.
Some uses of “Library 2.0” are offensive. Some are confrontational. Sorry, guys, but “the old guard” isn’t going away any time soon—and those old patrons who mostly want buildings full of books aren’t going away any time soon either. They are, not incidentally, the people who vote for library bonds and tax overrides—and there’s reason to believe that a substantial portion of the public wants libraries full of books even if they don’t themselves use those libraries very often. Some of those patrons will love some of the new services that come under the Library 2.0 rubric, as long as they don’t detract from the successful old services and collections. Some simply won’t use them; that’s OK, as long as the new services don’t displace or weaken successful existing services.
Maybe there’s a need for more conversations about what libraries can and should do and be. If you accept that it’s not possible to be the primary current information source for the whole community and that you can’t do everything for everybody, you can start to focus on where new resources should be used, within the context of today’s community, tomorrow’s needs, and those not well served by other community services. I don’t believe those conversations are specific
to Library 2.0 or “Library 2.0.”
Relax. Take a deep breath. If you’re an ALA Midwinter person, enjoy San Antonio. As you’re touring exhibits and participating in discussion and interest groups, pay attention to
new service possibilities that rely on “Web 2.0” tools—and think about how such tools might be used to create your own new services.
When you get back and have a few minutes free, take a look at Ann Arbor District Library, St. Joseph County Public Library, Metropolitan Library System (Illinois), Kansas City Public Library, and some of the many other innovative public and academic libraries. See if what they’re doing makes sense in your environment—or if they bring other possibilities to mind.
You’ll hear about these and other ideas at your state conference and during ALA Annual; I can pretty well bet on that.
Some of the tools and concepts can be used with little or no monetary investment and expertise. Some of them won’t work out for you; some will.
If you’re not already doing so, read some of the blogs and articles by librarians who are doing these things—some mentioned here, some not.
Don’t worry about doing it all—you can’t.
Do keep an open mind to ideas and tools that started outside the library field—if you haven’t
already been doing so. Consider the benefits of change, but don’t assume
that all change is inherently good.
Do all this, and you’ll probably build better libraries and enjoy your work more in the process.
Finally, don’t worry too much about “Library 2.0”: it’s just a name.
For me, “Library 2.0” is a rallying cry that carries too much baggage. I don’t believe the term adds value to the concepts and tools—and I believe it’s possible that “Library 2.0” gets in the way of Library 2.0. You may disagree."
Technorati
Following the advice in the exercises, I did try to search under blog posts, blogs, and tags, and each search gets a very different first screen and a very different number of entries. However, searching for blog posts, tags, and videos all brought up a video of Helene Blowers on the first page, and searching blogs generated her blogs on the first page.
I think this tool has some use, though other search engines find blogs. As blogs become more ubiquitous, and as someone might want to search only blogs for some term or terms, Technorati would be a good choice. I suspect that it has a limited utility,but a growing utility.
Release the Spiders
And here is the link that shows that I have added my blog in Technorati to my favorites. I have also added a widget that links to my blog and to my profile in the right-hand column, the sidebar, just below my blogroll.
Wednesday, January 16, 2008
Rollyo
del.icio.us
I made this screencast with Jessica Goodman, using Camtasia, for a course I took called Social Software in Libraries for SJSU SLIS library school. We also put this in the 23Things hints page of the wiki. This was to be the first of three parts, but we never made the next two. The Common Craft video on the same wiki page is a better overview, but below you see ours, since this was partially my own work.
If you choose to use any of these social bookmarking services, you may find yourself ignoring your old one-computer-based bookmarks menu in favor of the social bookmarks that travel with you. I know I go first to del.icio.us and only then think of the dropdown bookmarks feature that came with the browser.
Monday, January 14, 2008
Fun with Online Image Generators
Thursday, January 10, 2008
Library Thing
Good Library Blogs
I like that there is a blog about circulation issues, Circ and Serve, that is a multi-author blog on which I have already commented (I don't know what it would take to become an author). The Common Craft blog has a good deal of podcast and vidcast and embedded YouTube content, which you might expect from the people (it seems to be mostly Lee LeFever) who make the Common Craft videos (RSS in Plain English, Wikis in Plain English, Zombies in Plain English, etc.). Many of these blogs touch on other topics and areas of interest; for instance, Karen Schneider's blog is about writing as well as librarianship and technology, and features some of her own creative nonfiction writing and links to more of the same. Joel Rane, author of Scream at the Librarian, has a blog called The California Libre Screed which is a personal blog that is all over the place, but includes a bit about librarianship and libraries since he is a public librarian.
Obviously there is a huge number and variety and breadth of library blogs out there; I like these, and would like to hear about a few other good ones, though not too many -- please -- it can be difficult to keep up with it all!
Bloglines and Google Reader
Wednesday, January 9, 2008
LiveMocha is a new Social Software Way to Learn Languages
http://feeds.feedburner.com/CoolToolsForLibrary20.
Here are the posts I made for the project:

I tried Livemocha, which is a new social way to learn languages.
The CEO, Shirish Nadkarni, explains in the launch video how the best electronic language tools are still on CDROM, early 1990s technology.
Livemocha is in beta, so it is still free.
You can sign up for a course, have your work evaluated by native speakers, chat with native speakers or with a group of people all learning the same language,
you can speak and hear if you have a microphone and headset, and you can even communicate via video if you have a webcam.
When they started there were 6 core languages, but this has already expanded to 27.
As our communities become more linguistically diverse and as the world becomes more integrated, I think that Livemocha will be a great tool for library staff to learn other languages and also as something to recommend to the public. Clicking on the logo at the top of this post or the link at the end of this sentence should get the podcast.
Here is the text. Victor for Cool Tools, signing off.
This is Victor again. This tool has so many features that I would need several screencasts to suggest the full range.
There are messages, friends, IMs, face-to-face interviews with webcams, real live audio conversations with native speakers in several languages.
Once again, my efforts do not do justice to this cool new social way to learn languages.

Once again, clicking the link should get the screencast.